Setter Home Consultation | AW Vlog 023

Setter Home Consultation | AW Vlog 023


– Here, I’ll sit on the toilet while you… – Yeah, give us the real perspective [intro music] – Cool. So, guys… We are here with Setter.
This is Adam with Setter and we are doing a ten point safety check and home
consultation. You ready? – I’m ready to go. – Alright, let’s go. Adam is with Setter.
Roxy is one of our top agents over at the Saratoga office. Adam, why don’t you tell Roxy what Setter does? – Setter is essentially a virtual property manager. We’re general contractors and the idea is to… We come from the custom building
space and in custom building we did project management and when you bring
project management, it’s a small repair small home repair or your maintenance
services… all of a sudden the experience just gets kicked up a notch because
that’s the area of the industry that’s been kind of struggling. You know, people
don’t always know who to call if there’s a little leak in the faucet. You could call a contractor, you could call a plumber. Do you know which plumber to call? So the idea is
that you have one place to come where you’re gonna have someone get access to
them easily on your phone through an app. You have live people to talk to, people like
me, who…I’ve been in the business construction industry for 20 years and
ideally we’re not here all the time because we’re trying to stay out of your
way. If you wanted us to come we would be happy to come. But what we’re doing today
is we’re doing a home consultation so this is like the first interaction. You
know when you join Setter you essentially request to meet a home
manager. That’s who I am and I tell you a little bit about what we do
depending on how interested you are. This is, you know, this is the pitch, but
then what are your pain points what are the projects that you would like to do
around the home? I can go look at those items real quickly, document them, take a photo and come back to you with a quote pretty quickly on
that. But in the other pieces is really to be there for homeowner advocacy
and support, so if you’re okay with it I would like to take a few photos of the
house, document the model numbers and serial numbers on your appliances. This way if something ever came up you wouldn’t have to go through the process of finding out
the model number and serial number. I already have that and I could just say “Oh
I already know you’ve got you know Kenmore or a Viking or you know whatever it may be. And I could contact the right pro to come out and do a service call for
you. The way this typically starts is you know any specific items that you’re interested in pointing
out to me, that’s what I’m here for. That’s what a home consultation is about. Make sure we get directly to those pain points that you have.
– Like my “honey-do” list. – Exactly, exactly. The honey-do list. Even
projects that may be priority for later you know we could absolutely make note
to those and that’s something that we I’d be happy to talk to you about but in
addition we’re here to also kind of just make sure that all the critical safety
points are being noted and addressed. One of the first things that I’m noticing
you know in this room is I don’t see any smoke detectors and that’s number one on
our list. – Okay what is the, what is the what is the California requirement —
the law requires and what is what you recommend. And is it different? – Absolutely the California requirement is that there is a smoke detector in each
sleeping area and then in the hallway just outside each sleeping area and then
at a minimum at least one on every floor And so if you have multi-story home
and you don’t have bedrooms let’s say on the floor you still would need a smoke
detector on that level. But you know the critical thing is that if there
is a fire there’s smoke at night it’s gotta be in the bedroom but that’s the last
place that people want them because they’re loud, they’re annoying, right? And so one of the
things I’m noticing as I walk in is I don’t see one here in this common area.
That’s not necessarily a flag but it’s the first thing I notice. So if you don’t mind
I’d like to kind of walk towards bedroom area and usually we see one. – Sure when we’re in the hallway, yeah. – We got one in the hallway. Sometimes you’ll notice that they’re also carbon monoxide alarms or car monoxide detectors. Carbon monoxide
detectors we don’t need as many as the smokes but you do need at least one
on every floor and near specifically near any gas combustible appliance. – When we sell the houses we have to have at least one per floor for the CO
detectors. – Yeah exactly and they sell a ton of those. and the big thing is that at least the the
code by Cal Fire is that it’s required that they have a manufacturer date on
them and that there are you know they’re manufactured for ten year warranty. Walk
through each room. See one in this room This is a recently sold home and so
it’s likely that they’ll all be there and I see them so it’s great. Now I can check this off. – Now when the position of the smoke detectors.. do they have to
be right above the doorway or could it be in the center — I mean it’s a little
ugly but could it be in the center of the room? – They say like within four inches of
the wall – Four inches of the wall, okay. – On the ceiling is typically where it’s suggested. The only real requirement at least from Cal
Fire’s perspective is that the carbon monoxide alarm be within five feet of
the ground and ideally it’s nearby so if you have a garage or if you have a
room where there is like I said like a furnace or something. Nearby that
area because carbon dioxide is that toxic chemical that can kill you
quickly you don’t know you’re breathing it. – The kitchen is not required to
have one? – Well if this one’s in close proximity, ’cause you got the gas stove right there so honestly you just —the law is you just need to have one on each
floor. The other thing that’s worth mentioning is we should be testing these
yet every six months. – Mm-hmm, every six months So in terms of, a lot of times we have battery replacement so, what is your recommendation because a
lot of my clients they buy a house, you know, one set goes off, they replace
battery, this one, next, you know, few months later this one goes off. So
what’s your recommendation in terms of when and how often we replace the batteries and you know. – Right so it’s recommended at least once a
year. That we’re testing them, every six months. But it’s once a year that we’re
you know double-checking the batteries specifically. I doubt there’s a sump pump
on this house but it’s worth asking. A lot of times especially in Atherton
and Woodside a lot of the homes that are a little bit further out have sump pumps in the basements or they have ’em in the backyard. I know in Palo Alto they have them a lot and that’s a really important device. – So if this had a sump pump you would
walk me through how to use it? – Well no, not in this visit. What I would do is I would document that we have one and so then I would hire or I would bring in you
know my field home manager or I would call my plumber to come out for a visit
to test it. Next step is electrical. So in general what we like to look for is in wet areas that we’ve got GFCIs installed And so we have our kitchen. On this visit I don’t bring like a volt meter or like a tester to see if the neutral isn’t connected properly. But you know you want to make
sure that at least it’s tripping and resetting so if I were to plug this in,
see power and then turn it off I know that at least that aspect of the device
works. So that’s all one. That’s the only one we need and ideally…it’s hard to say in an
old home like this. Ideally it’s all connected in a series. Exactly. So
let’s go out there.
– Take a look at the bathroom. – Okay I’ll sit on the toilet while you… – Yeah give us the real perspective. Now that one is not… But that one is there. – Ah. – So… – As long as this one’s here then it’s okay
even when it’s way up here? – Ideally no I mean ideally we’d have the GFCI there and then the non
GFCI is there. Let’s see if we turn the light off. So if we hit this…no. That’s not connected. So that’d be something that I during the course of this visit I would say you know this isn’t technically up to code. I’m
happy to send an electrician out here to give you a quote. The last piece since we’re in the room is caulking Wet areas we take a look at the condition of the caulking obviously – Perimeter of the tub, base, a little tub. – Exactly it’s not the end of the world
though. I’d probably want to clean that up. Doesn’t look that great but it does look at
least for our purposes of this visit that it’s in fine condition For the most part the home consultation is really just to document and do the to-dos. It’s not it’s not doing what a detailed inspection but we’ll make our
own notes and we’ll bring it up later we’re not we’re really not trying to be
like oh you got to do this this or this that’s just that overwhelms people and
it’s not really the purpose of our service. The idea is that people gain
trust in you know our expertise or our you know our empathy for you know their
pain points and focusing on that. We just want to get the job done for you but we are here if you have questions. I would say the majority of our
projects or our requests are appliance-related. Appliance repairs. You know, there’s a leak, freezer’s not working, dishwasher or
something. And that’s that’s a big part of it,
appliances. – It’s a pain in the a** — it’s a pain in the butt to reach out and find an
appliance repair person. I mean you got these small mom-and-pop shops that you
know may or may not be busy or you may or may not trust them. And then you take it to the manufacturer warranty or manufacturer, it’s like taking a call
and be on hold for like half an hour trying to get something. – Yeah and we found especially for the Bay Area in general there is a limited supply of
trades. You know it’s expensive to live here most trades people, while we
make good money in the Bay Area, it’s it’s not like other cities where there’s
you know like an army or surplus of providers. So what does that mean? They don’t have to be as responsive because the competition is not as
tough and so while I’m not saying, I mean I think they do
great work and I work with tons of great tradesmen over the years I’ve learned
from great tradesmen myself. The reality is that you know the competition that
lacks you know really requires someone like Setter I feel like to support them
to help them take care of the things they don’t want to deal with. Scheduling or defining scope of work, connecting to homeowners…so they can just focus on getting the jobs done. Especially here in the Bay Area a lot of
appliance providers you’ll find they’ll do repairs if they’ve installed it. It’s
actually not as common to find an appliance repair shop that will work on
anyone’s you know appliances. Like “we don’t do the
repairs unless we do the appliances.” Okay so we took care of, we looked at the electrical, the water shutoffs, we looked at the caulking in the wet areas. The only thing we didn’t do so far from the list is the dryer vent. The dryer vent which ideally it’s not the best spot for it and I mean the only reason is because it’s kind of hidden. – Oh. – And you want to keep these clean. This is gonna blow you know some lint out through here, but you can see just
from standing here… – There’s some stuff – Yeah there’s some there’s some stuff
accumulating. That’s something that we suggest get cleaned once a year. One of the things with the front load washer is there’s this gasket and just by the nature you know it’s not a top-load just
by the nature of where it is, water is constantly going around you’re gonna
you’re gonna clean this every once in a while. But it it’s still like I don’t
know it’s hard to see but right here there’s a whole bunch of like like… I promise you these guys tried to clean this. – Oh it’s the worst I’ve had I’ve had
a lot of my front-loading ones before… It always gets like some black stuff and
just gets dirty and it’s hard to clean. – And the appliance guys they won’t even
they won’t clean it they’ll just replace it. – Yeah. – They’ll just say you know what
for you know — they’re not, they’re not cheap. Made for something
like this it’d probably be like 300 bucks for them to come out. – So that’s, is that a Setter task, to clean that? – Uh no, we wouldn’t clean it. It’s just something that you know the homeowner I mean we could. We don’t typically service washing
machines like there’s no routine maintenance whereas like on um like I’m
on an air conditioner on refrigerator you clean up coils but um it’s expected
that per use and we do mention this you know per use you want to clean the lint
trap you know. At least most people know that. You want to clean the lint trap. You also want to clean the — – Nice and clean here, Nancy. I knew it. – Very well done. – Very clean. See? Nice and clean. – The dryer vent cover that’s outside we also notice is clean I don’t
know if that’s something, Nancy, that you do. But do we like to keep that clean as well. And that’s something that is kind of
up to the homeowner to do but if you ever wanted us to do it actually we’d do
it for you. It’s really though that the big critical one that you really want to
do once a year is coming up through the the duct itself. – You said earlier that this is not a to-do inspection this is more of a, what did
you say? A home consultation. – Yeah a home consultation is a to-do. It’s where we get the opportunity to know what your pain points are and then we’ll come and document the home. If you wanted us to do
something a little bit more specific we could do a safety check. We also have a
weather proofing check where we would look at what’s the condition of the
exterior cladding of the stucco. What’s the condition of the paint exterior painting is actually like a structural… it serves a structural
purpose It’s preventing moisture We’ll note that if we have
some vegetation or organic material, up against the house trapping moisture. It’s not that big a deal because this is stucco but if this were siding I would just take a picture and I’d just probably say you know you might want to
trim that back six inches. You know something like this and this is
kind of going beyond what I would do for a home consultation, but since we’re here
whenever we have exterior cladding going into the dirt and we have a problem. Two things: moisture is getting trapped there and we also have the possibility of subterranean [cut off] – That’s an old house This is the way they built them before, so – Yeah. – What
would you recommend? – So what we’ve done in the past is what we recommend is if we put a weed screen in or if you pull this back and just pour a gravel in
there that’s a great way to just keep that moisture off the house. The other thing, we kind of we just take photos at this point I’m not
going to do like a roof inspection. Nothing like that. If you ever obviously have questions about your roof, I’d tell you what I thought. – Is roof replacement something that you guys can do though? I mean I’m sure you guys have roofers that can give
us the estimates on roof replacements? – Absolutely. That’s one of the easiest ones to get estimates on because it doesn’t cost anything to get a roofer out there for 30 minutes to a home to get a roof estimate but you can
drive by and get it to us pretty quickly. We’re trying to bring all the good
things that technology can do. Track every little data point and touch point
if we can do that and we can figure out the best customer experience — which it’s
easy to do with technology — then I mean we’re we’re finally doing what
is really necessary. I mean trades people are focused on the job they’re
not really paying attention to like, “Did you have a good experience today?” – Yeah.
– Right. They’re on to the next one. – You could do a custom build whether it’s ten million dollars or a hundred thousand dollars. It could be on budget and on time and the
homeowner has still experienced all kinds of anxiety and frustration. And
you’re like well what’s the big deal? Like I I did the job on time and under budget. Well no, you didn’t really pay attention to the fact that this one day this thing happened while I wasn’t really around. Well it’s like you know what? Like we can improve on that. – Yeah. – And that’s… – We all can, you know. – Yeah so I mean to imagine like data scientists and marketing people and
customer success people getting behind me to just come do an inspection report…
it sounds like overkill, but in the end we can scale this to a point where like it could transform the whole industry. That’s exciting. – Yeah. – Yeah, staying in touch, doing that maintenance is gonna help people long-term also save money on larger repairs later, issues that they could have later. – Absolutely – And then they can use that money saved from unforeseen costs or whatnot to do the projects that are fun. – Yeah, yeah. – The kitchens, and the bathrooms, and the beautiful things that make a difference. Not the leak that’s now ruined their floor. – Right, exactly. No, that’s a good point honestly you should… I hope you got that. We’re gonna use that for a commercial. That’s exactly what it is though. Well listen, thank you for your
time and letting me come in your home and show Alex a little bit about what
we’re doing. – Thanks Adam. It was good meeting you.
– Nice to meet you Adam.